Shipping and Returns
We ship within the USA (excluding APO, FPO & Puerto Rico addresses) and do not charge any handling and shipping fees. Most items will be shipped out within 24 hours after receiving your payment except Saturday, Sunday and major national holidays.
We'll exchange/credit a product, even if you make the mistake, but you'll be responsible for all transportation charges including returning shipping fee if you purchase wrong item(s). Authorization must be obtained from us for the return of goods. All requests for returns must be made within 10 days of receipt of goods. The returned package must be received within 15 business days after authorization of return. If you made a mistake (for example, choose wrong size) and want to return for a refund, a 20% restock fee will be applied and will be deducted from refund. When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item. A copy of original invoice or packing list should be included with the return. All items must be returned in "as new" condition in the original packaging and have all accessories. Unless we made the mistake, shipping charge is not refundable and we will not pay return shipping fees.
Please notify us, then return item(s) along with a copy of the original invoice or packing list which indicates the order number to:
Mailers HQ Returns Department
380 Jelliff Ave
Newark NJ 07108
Replacement of Goods
If for any reason (purchased wrong size is the most common reason, or you find the product does not meet your requirements) you want to request for a replacement, please contact us first. We will replace the product only after receiving it. If you urgently need the replacement, you may make an additional purchase. If the replacement is caused by our mistake, (for example, shipped wrong size, or quality problem etc.) we will fully refund the replacement purchase amount after receiving returned goods.
We offer free samples on most of our products such as bubble mailers to ensure you are happy before placing your order. However, you will need to cover the cost of shipping. Please contact us directly for free samples.
Refund and Credit
Credit will be issued on first Monday after receiving your return. All refunds for credit will be issued to the credit card account or PayPal account on file. Shipping and handling fees are non-refundable if it is not our mistake.
Exceptions to our Return Policy: all customize products such as special printing order or request a product that made to your specific dimensions cannot be returned for credit or exchange.
Mailershq.com may choose to alter these shipping restrictions at any time. We reserve the right to ship items with alternate carriers as needed.