Terms and Conditions

1. Acceptance of Terms

By accessing and using MAILERS HQ's services, including ordering custom bubble mailers, poly mailers, or paper mailers, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

MAILERS HQ provides custom-branded packaging solutions including:

• Custom bubble mailers with self-seal padded envelopes
• Custom poly mailers with self-seal flat envelopes
• Custom paper mailers with kraft envelope mailing bags
• Online design tools and template marketplace
• Bulk ordering and custom printing services

3. Ordering and Payment

All orders are subject to acceptance by MAILERS HQ. We reserve the right to refuse or cancel any order for any reason. Payment must be received before production begins. We accept major credit cards and process payments securely through Stripe.

Prices are subject to change without notice. The price applicable to your order is the price displayed at the time of purchase.

4. Design Approval and Production

Custom orders require design approval before production. Once you approve a design proof, changes may not be possible and additional fees may apply. You are responsible for ensuring all designs, logos, and content comply with copyright and trademark laws.

Production times vary by order size and complexity. Standard production time is 8–12 weeks after design approval, plus shipping time. Rush orders may be available for an additional fee.

5. Color Accuracy & Print Variations

Colors displayed on screen (monitors, phones, tablets) may differ from the final printed product. Factors such as screen calibration, browser rendering, and the difference between digital RGB color and physical CMYK/spot-color ink mean that exact color matching cannot be guaranteed. MAILERS HQ uses industry-standard printing processes and makes every effort to reproduce colors as accurately as possible.

If precise color matching is critical for your brand, we recommend requesting a physical proof or providing Pantone (PMS) color references with your order. Minor shade variations between print runs are normal and are not considered defects.

6. Production Overruns & Underruns

Due to the nature of custom printing and manufacturing, final delivered quantities may vary by up to ±5% from the ordered quantity. This is standard practice in the printing industry and accounts for production spoilage, quality-control rejects, and equipment calibration. You will be invoiced for the actual quantity shipped. Orders that fall within the ±5% tolerance are considered fulfilled and are not eligible for refund or reprint on the quantity difference.

7. Shipping and Delivery

Shipping costs are calculated based on weight, dimensions, and destination. We ship via major carriers including FedEx, UPS, and USPS. Delivery times are estimates and not guaranteed. MAILERS HQ is not responsible for delays caused by shipping carriers or customs.

Risk of loss and title pass to you upon delivery to the carrier. You are responsible for filing claims with the carrier for lost or damaged shipments.

8. Returns and Refunds — All Sales Final

Every MAILERS HQ order is printed and manufactured to your own specifications, so all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed, and we do not issue refunds for a change of mind, over-ordering, designs changed after approval, errors in artwork you submitted, or color differences that fall within normal printing tolerances (see Section 5).

The one exception is a manufacturing defect or an error on our part. If your mailers arrive damaged, misprinted, or materially different from the proof you approved, email hello@mailershq.com within 30 days of delivery with photographs. Where we confirm the fault is ours, we will reprint and ship replacements or credit the affected quantity. That is the only remedy offered, and it does not make the order returnable.

Quantities delivered within the ±5% production tolerance described in Section 6 are considered complete and are not eligible for refund or reprint on the quantity difference.

9. Intellectual Property

You retain ownership of your designs and logos. By submitting content to MAILERS HQ, you grant us a license to use, reproduce, and modify the content solely for the purpose of fulfilling your order.

You represent and warrant that you have all necessary rights to any content you provide and that your designs do not infringe on any third-party intellectual property rights.

10. Limitation of Liability

MAILERS HQ's total liability for any claim arising from your use of our services shall not exceed the amount you paid for the specific product or service. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption.

11. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. We collect and process personal information in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the EU General Data Protection Regulation (GDPR) where applicable. Please review our Privacy Policy for details on how we handle your data.

12. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New Jersey.

Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation. Either party may initiate this process by sending written notice of the dispute to the other party.

13. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

14. Contact Information

If you have questions about these Terms and Conditions, please contact us: